Delivery depends on the area.

France / 2 to 4 business days

Europe / 2 to 8 business days

International / 5 to 10 business days

If your country is not available for delivery, please email us at: rarr.vintage@gmail.com

Returns:

Order cancellation (before shipment)

You can request to cancel your order as long as it has not yet been shipped.

In this case, a refund will be issued.

However, please note that payment processing fees charged by our payment providers (Shopify Payments, Stripe, PayPal, etc.) are non-refundable .

These fees will therefore be deducted from the amount refunded.

Return period:
You have 14 days from the date of receipt of your order (Article L221-18 of the French Consumer Code) to make a return.

Return conditions:
Items must be returned in their original condition : unworn, unused, with all tags attached, including the RARR VINTAGE tag, and in their original packaging.

We recommend using a reliable carrier (DHL, UPS) and purchasing insurance, as we cannot guarantee a refund in case of loss or damage during return shipping.

Return shipping costs:
Return shipping costs are the responsibility of the buyer .

Return procedure:
To initiate a return, please contact us by email at the following address: rarr.vintage@gmail.com

Refund processing time:
The refund will be issued within 7 days of receiving the returned item.

Refund conditions:
The item must be intact and in the same condition as when it was sent by the merchant site.

We are committed to processing your return and refund quickly and efficiently to ensure your complete satisfaction.

For any further questions, please do not hesitate to contact us.

Method for authenticating luxury bags

Artificial intelligence authentication

Our suppliers use Entrupy , a cutting-edge artificial intelligence technology specializing in the authentication of luxury bags . This innovative system guarantees a precise, reliable, and certified analysis of each item, ensuring the authenticity of the products we offer.

Rigorous human control:
In addition to automated authentication, our team conducts a meticulous inspection of each pre-owned luxury bag. Every detail is carefully checked to guarantee the product's authenticity, quality, and impeccable condition .

Our commitment to quality & authenticity:
We are committed to offering you 100% authentic luxury bags , selected with exacting standards and transparency. Integrity , trust , and customer satisfaction are at the heart of our approach.

If you have any questions regarding the authenticity of an item, our team is here to help.

📧 Contact us: rarr.vintage@gmail.com

Accepted payment methods:
We accept payments by American Express, Mastercard and Visa , Alma in 2x 3x 4x without fees as well as secure payments via PayPal .

You can choose the payment method that suits you best when validating your order.

Order confirmation:
Please note that no order will be validated without payment .

Payment for your order is essential in order to confirm and process your purchase .

To ensure your order is processed quickly, please make sure to complete your payment at checkout.

Certified origin – Japan & Europe:
Our items come exclusively from certified suppliers located in Japan and Europe , renowned for their expertise in authentic vintage luxury . We work closely with trusted partners who guarantee the authenticity, quality, and traceability of every product offered on our site.

Rigorous selection & quality control:
Each piece is meticulously selected to meet the highest standards of the pre-owned luxury market . The provenance of our products is a top priority : we ensure that every item is authentic, verified, and sourced from a reliable source .

Our commitment:
We are proud to offer you high-quality vintage luxury items , sourced from reputable and secure sources , in a spirit of transparency and trust.

If you have any questions regarding the origin of a specific item, please do not hesitate to contact us for more information .

Order confirmation & package tracking

Order confirmation:
Once your order has been successfully validated, a confirmation email will be automatically sent to you .

This email contains all the essential information regarding your order , including your tracking number and the details needed to track the delivery of your package.

Package tracking:
To track the progress of your delivery, simply enter the tracking number provided in the confirmation email directly on our website.

You will then have access to all tracking information , allowing you to track your package in real time until its delivery .

Customer support and service:
We make every effort to offer you a smooth, secure and worry-free shopping experience .

If you encounter any difficulties or need help tracking your order, our team is available at any time , via chat or email.

📧 Contact: rarr.vintage@gmail.com

Responsibility for customs fees and import taxes

Customs fees:
Please note that Rarr.Vintage cannot be held responsible for customs fees or import taxes applied when delivering international orders.

These costs are entirely the responsibility of the recipient and may vary depending on the customs regulations of the destination country .

We encourage you to consider these potential costs before placing an international order , in order to avoid any confusion or inconvenience when receiving your package.

Need help?
For any questions regarding customs fees or any other information, our team remains at your disposal via chat or email.

📧 Contact: rarr.vintage@gmail.com

By email:
You can contact us directly by email at the following address:

📧 rarr.vintage@gmail.com

Our team will be happy to answer all your questions as soon as possible .

Online chat:
You also have the option of contacting us via the integrated chat on our website .

Our team is available to help you in real time and answer all your questions.

Social networks:
Find us and contact us on our Instagram and Facebook pages.

Send us a private message and we will respond quickly to provide you with all the necessary assistance.

Our commitment:
We are with you every step of the way throughout your shopping experience at Rarr.Vintage .

Do not hesitate to contact us with any questions or concerns: your satisfaction is our top priority .

Regular cleaning:
To preserve the beauty and durability of your leather bag, it is essential to clean it regularly.

Use a soft, slightly damp cloth to remove dust and impurities from the surface.

Avoid using harsh chemicals that may damage the leather.

Use of a specific product for leather

For stubborn stains, use a cleaning product specifically designed for leather .

Apply it carefully, following the manufacturer's instructions.

We recommend testing the product on a discreet area of ​​the bag before applying it to the entire surface.

Leather hydration:
Leather needs to be nourished regularly to maintain its suppleness and prevent cracking.

Use a high-quality nourishing treatment to moisturize and protect the leather from drying out.

This step is particularly important during dry periods or after a deep cleaning.

Protection against external aggressions:
Avoid exposing your leather bag to extreme conditions such as rain or prolonged exposure to the sun , which can damage the leather.

If your bag is wet, gently dab it with a soft cloth and let it air dry , away from any heat source.

Appropriate storage:
When you are not carrying your bag, store it in a cool, dry place away from direct sunlight .

Use a protective fabric cover to prevent scratches and dust accumulation.

By following these care tips, you will extend the life of your luxury leather bag and preserve its impeccable appearance for many years .

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By subscribing to our newsletter, you will benefit from exclusive advantages reserved for our community .

Receive regular updates on our new products , upcoming drops , and special offers .

Offers valid for 24 hours:
With each new collection launch, we offer exclusive deals accessible only to subscribers , available for 24 hours only .

A unique opportunity to acquire our vintage luxury items under preferential conditions.

Exclusive promo code:
Upon registration, you will receive an exclusive promotional code by email on the day of the drop launch .

This code will allow you to enjoy special discounts on a selection of items from our collection.

Access to the private Instagram channel:
In addition to the email containing your promo code, subscribers to our newsletter benefit from privileged access to our private channel on Instagram .

You will discover early access offers , exclusive information and new content about our products.

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