Portefeuille Zoé

Order Confirmation: After successfully placing your order, a confirmation email has been sent to you. This email contains all the information related to your order, including the tracking number and instructions for tracking your package.

Package tracking: To track your package, simply enter the tracking number provided in your order confirmation email on our website. Once you've entered this number, you'll have access to all the information you need to track your package until delivery. We do everything we can to offer you a smooth and worry-free shopping experience.

DHL: https://www.dhl.com/fr-fr/home/suivi.html

COLISSIMO: https://www.laposte.fr/outils/suivre-vos-envois

If you encounter any problems or need help tracking your order, please don't hesitate to contact us. Our team is available at any time via chat or email at rarr.vintage@gmail.com .

Delivery :

Delivery times vary depending on the area.

• France: 5 to 7 business days
  
• Europe: 2 to 8 business days
  
• International: 5 to 10 business days
  

If your country is not available for delivery, please email us at: rarr.vintage@gmail.com

Delivery costs:

• Europe: Free
  
• Switzerland: €20, free for orders over €900
  
• International: €50
  

Returns:

• Return period: You have 14 days from the date of receipt of your order to make a return.
  
• Return conditions: Items must be returned in their original condition: unworn, unused, with all tags attached, including the RARR VINTAGE tag, and in their original packaging.
  
  
  
• Return shipping costs: Return shipping costs are the responsibility of the buyer.
  
• Return process: To initiate a return, contact us by email at rarr.vintage@gmail.com .
  
• Refund processing time: The refund will be issued within 7 days of receiving the returned item.
  
• Refund conditions: The item must be in good condition and in the condition in which it was sent by the merchant site.
  

We are committed to processing your return and refund quickly and efficiently to your complete satisfaction. For any further questions, please do not hesitate to contact us.

Authentication method:

Our suppliers and we ourselves use Entrupy , an artificial intelligence specializing in the authentication of luxury bags. This cutting-edge technology guarantees accurate and reliable validation of each item.

Thorough inspection:

In addition to automated authentication, our teams conduct a meticulous inspection of each pre-owned luxury bag. Every detail is carefully examined to guarantee authenticity and quality. We are committed to providing you with authentic, high-quality luxury products.

Our commitment to authenticity and integrity is at the heart of our service. If you have any questions regarding the authenticity of an item, please do not hesitate to contact us at rarr.vintage@gmail.com .

Payment methods:

We accept American Express, Mastercard, Visa , payments via PayPal , as well as Alma in 2x, 3x or 4x without fees .

You can choose the payment method that suits you best when placing your order.

Order confirmation:

Please note that no order will be validated without payment.

Payment is required to confirm and process your order. Please complete your payment to ensure your order is processed promptly.

Responsibility for customs fees:

Please note that Rarr.Vintage is not responsible for any customs fees or import taxes that may be applied when your order is shipped internationally. These charges are entirely the responsibility of the recipient and may vary depending on each country's customs policies.

Customs fees consultation:

To estimate the customs duties and import taxes applicable to your order, we recommend that you consult the following website: https://blog.juliendelmas.fr/?achats-sur-internet-calculer-frais-de-douane-et-taxes . This site provides detailed information for calculating customs duties and taxes for your country.

We encourage you to take these potential costs into account when placing your international order to avoid any confusion or inconvenience when receiving your package.

If you have any further questions regarding customs fees or any other information, please do not hesitate to contact us. We are available at any time via chat or email: rarr.vintage@gmail.com